Get in touch

Questions about Casper's Cloak? Need help with your account? Looking to talk to the team? Here's how to reach us.

Email

The fastest way to reach us. We aim to reply within one business day (Mon–Fri, 9am–6pm Eastern).

support@casperscloak.com

Include your account email, platform (iOS/Android/Mac), app version, and a description of what you're seeing.

Self-serve help

Many questions are already answered on our support page — setup guides, troubleshooting, FAQs, and account help.

Visit Support

Security disclosures

If you've found a security issue, please email us with details and we'll respond promptly. We don't run a paid bug bounty yet but credit responsible disclosure.

support@casperscloak.com

Account deletion

Need to delete your account and the data associated with it? Walkthrough is on our dedicated page.

Account deletion

What to include when emailing

We can resolve most issues on the first reply if your email includes these details:

  • • Your account email — so we can find your subscription
  • • Platform — iPhone (iOS version), Mac (macOS version), Android (version + manufacturer)
  • • App version — Settings → About in the app
  • • What you're seeing — exact behavior, error messages, screenshots if relevant
  • • What you expected to see — the behavior you were trying to achieve
  • • Steps to reproduce — if it's a bug, what you tapped/typed in order

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